Terms of Service

Our role

BAAN RetireEase Thailand helps international retirees and their families explore retirement living, care, wellness and relocation options in Thailand. We provide personal guidance, coordinate introductions and help families plan practical next steps. Care and other specialist services are delivered by independent providers.

BAAN advises and coordinates. Accommodation, personal care, nursing, treatment, insurance and immigration services are provided by the relevant independent providers or qualified professionals under their own terms. BAAN is not a care provider and does not deliver care.

The introductory conversation

Your initial conversation with BAAN is free and places you under no obligation.

BAAN services and fees

Any BAAN service that carries a fee, such as concierge or coordination work, will be described and quoted in writing and will only begin once you have agreed to it in writing. The written agreement sets out what is included, including any follow-up after an introduction, the price and whether any tax is included, and how the service can be cancelled.

BAAN does not currently have a referral arrangement with any provider. If we agree one in future, we will tell you before you decide whether it applies to an option we suggest. A referral arrangement would not change who is responsible for the provider’s services.

Cancelling a paid service

If you are a consumer in the UK and agree a paid BAAN service with us at a distance, for example by email or video call, you normally have 14 days from the day you agree it to cancel without giving a reason. If you ask us to start work within those 14 days and then cancel, you may have to pay for the work already done. To cancel, email admin@baanretireeasethailand.com. The written agreement for the service explains how cancellation works, including after the first 14 days.

Your contract with a provider

If you choose a provider, you normally contract with and pay that provider directly, under its own terms. BAAN is not a party to that contract. The provider is responsible for the services it delivers, including accommodation, care and treatment, and for its own assessment of whether it can meet the person’s needs. Please read the provider’s contract and price before you commit.

Introductions and information

Before an introduction we review suitability, availability, service scope and practical arrangements, based on the information available to us at the time, including information the provider gives us. We cannot guarantee a provider’s availability or prices, or the outcome of any service it provides. Please confirm important points directly with the provider.

Information on this website is general guidance only. It is not medical, legal, financial, tax or immigration advice. Take professional advice on your own circumstances before making decisions about care, visas, pensions or finances.

Urgent and medical matters

We reply to enquiries by email, and calls are arranged by appointment. BAAN is not an emergency response or clinical care service. For an urgent care or medical issue, contact your provider or local emergency service directly.

Your part

Please give us accurate information. If you contact us about someone else, make sure they know, or that you have the legal authority to act for them.

Our responsibility to you

We will carry out any service we agree to provide with reasonable care and skill. If we do not, we are responsible for loss or damage you suffer that is a foreseeable result of that failure. We are not responsible for loss or damage that is not foreseeable.

We are not responsible for the acts or omissions of independent providers, who are responsible for the services they deliver under their own contracts. This does not limit our responsibility for our own failure to use reasonable care and skill.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to exclude or limit. Nothing in these terms affects your legal rights as a consumer.

If something goes wrong

If you are unhappy with anything we have done, please email admin@baanretireeasethailand.com with the details. We will look into it, tell you what we found and try to put things right. This does not affect your right to take other action.

Intellectual property

All content on this website is owned by or licensed to BAAN RetireEase Thailand and may not be reproduced without permission.

Changes to these terms

We may update these terms from time to time; the date at the top shows the latest version. The terms that applied when you agreed a paid BAAN service continue to apply to that service unless we both agree otherwise.

Governing law and disputes

These terms are governed by the law of England and Wales. If you are a consumer, this does not take away any protection you have under the mandatory laws of the country where you live. You can bring legal proceedings about these terms in the courts of England and Wales, and if you live in Scotland or Northern Ireland, you can also bring them in the courts where you live. Disputes about a provider’s own services are governed by that provider’s contract with you.

Contact

Questions about these terms? Email us at admin@baanretireeasethailand.com.