Last updated: 29 September 2026
Who we are
BAAN RetireEase Thailand is run by independent consultants Pongsiri Trivittayasil and Intuon Sudsanguan, who are the joint data controllers for the personal data described in this policy. We are based in Thailand. For any question about your data, contact us at admin@baanretireeasethailand.com.
We handle personal data in line with Thailand’s Personal Data Protection Act B.E. 2562 (2019) and, because we offer our service to people in the United Kingdom, the UK General Data Protection Regulation and the Data Protection Act 2018.
What we collect
- Contact details you give us: your name, email address, phone number and the country you live in.
- What you tell us about your plans: the areas you are considering, timing, budget and the kind of support you are looking for.
- Information about another person, such as a parent, if you contact us on their behalf.
- Health information, only where it is needed to understand the kind of support involved.
- Website usage data from Google Analytics, only if you accept analytics cookies (see our Cookie Policy).
- Basic technical data, such as your IP address and browser, which our hosting provider processes to deliver the website and protect it from attacks.
How we use it, and why we are allowed to
- To reply to you and provide the service you ask for. We rely on steps taken at your request and, where you agree a BAAN service, on that agreement.
- To share details with a provider for an introduction. We only do this with consent.
- To record health information. We only do this with explicit consent, because health information is a special category of data under UK GDPR and sensitive data under Thailand’s PDPA.
- To measure how the website is used, with Google Analytics. We only do this if you accept analytics cookies.
- To run and protect the website and keep records of what we agreed with you. We rely on our legitimate interests in operating the business responsibly.
- To meet legal obligations, where they apply.
Health information
We ask only for the health information needed to understand the kind of support involved, and we ask for explicit consent before we record it. Please do not send medical records or a detailed medical history in a first message. Any care assessment is carried out by the provider you choose, under its own privacy terms.
If you contact us about someone else
If you give us information about another person, please make sure they know you are contacting us, or that you have the legal authority to act for them. Before we share any of their details with a provider, we ask for their own consent, or the consent of someone legally able to give it on their behalf.
When we share information
- With a provider, for an introduction. Only with consent, only the details needed for that introduction, and we tell you which provider will receive them. From then on, the provider handles the information under its own privacy policy.
- With service providers who process data for us. Cloudflare hosts this website and routes email sent to our address; our email service provider stores the messages we send and receive; Google provides Google Analytics, which is only used if you accept analytics cookies.
- Where the law requires it.
We do not sell personal data.
International transfers
We are based in Thailand, and the service providers above may process data in other countries, including the United States. When personal data from the UK is transferred outside the UK, we rely on appropriate safeguards, such as the contractual protections our service providers offer.
How long we keep it
- Enquiries that do not go further: deleted within 24 months of our last contact.
- If you use a BAAN service: records of what we agreed and the introductions we made are kept for up to 6 years after our last contact, for legal and accounting purposes, then deleted.
- Health information: deleted once it is no longer needed for the purpose you gave it for, and within the periods above at the latest.
- Google Analytics data: kept for the retention period set in our Analytics account, which is no longer than 14 months.
Your rights
You can ask to see the personal data we hold about you, and ask us to correct it, delete it, restrict or object to how we use it, or give it to you in a portable form. Where we rely on consent, you can withdraw it at any time; this does not affect anything we did before you withdrew it. Email admin@baanretireeasethailand.com and we will reply within one month.
You can also complain to a regulator: in the UK, the Information Commissioner’s Office (ico.org.uk); in Thailand, the Personal Data Protection Committee.
Security
Access to enquiries is limited to the people who run BAAN, and we use established services with appropriate security. No method of sending information over the internet is completely secure, which is another reason we ask you not to email detailed medical records.
Changes to this policy
We will update this page when the way we handle personal data changes, and show the date of the latest version at the top.